FAQ

All our stores work every day.
Our addresses and working hours:
Yerevan, North Avenue 1
10:00 - 22:00

Yerevan, Acharyan 33/4
10:00-20:00

Yerevan, Garegin Nzhdeh 25/3
10։00-20։00

Armavir, Shahumyan 50/2
10։00-20։00

Etchmiadzin, Tumanyan 0/10
10։00-20։00

Charentsavan, Kochari 16/3
10։00-20։00

The following payment methods are available for online purchases:

• Cash on delivery
• Cashless on delivery via POS terminal
• Payment by card when registering an order on the website
• Payment through the Idram payment system
• Payment through the Telcell Wallet payment system
• Online credit
• Bank transfer to the company account

We carry out delivery throughout the territory of the Republic of Armenia. There are two delivery options: Express and Standard.

The cost and time of delivery depends on your address. Visit the "Delivery" section of the website to learn about the tariffs.

Warranty and post-warranty service is carried out under the terms and conditions specified in the warranty card.
To reach the service center, please call 011 80 00 00.
You can also visit the service center at 33/4 Acharyan St., Yerevan, which works every day from 10:00 to 19:00.

In Eldorado, it is possible to purchase any product on credit. Minimum set of required documents: passport and social card.

 We cooperate with almost all banks and a number of credit organizations.

 For information on monthly fees and terms, call 011 80 00 00 or visit our stores.

Click the "CREDIT REQUEST" button on the page of the desired product to make an online purchase on credit, then fill in the necessary personal data in the window that opens, download a passport photo or an ID card photo from the front and back, and click the "APPLY" button.

 After receiving your data, our employee will make a request and contact you.

The return or exchange of the purchased product is carried out in accordance with the procedure established by Article 23 of the RA Law “On the protection of rights of consumers”, according to which: "The purchased goods are subject to exchange or return (within 14 days), if the conditions described by law for the exchange of goods are met: mentioned goods have not been used, their marketable appearance, consumer properties, seals, labels, as well as the sales or cash register check provided to the consumer with the sold goods are preserved."

 Within the framework of the "Easy to choose, easy to exchange" special action in Eldorado, you have 20 days to exchange instead of 14 days prescribed by law.

Check out all the details on the "Exchange and Return" page of the website.

In the Eldorado, it is possible to make an order for spare parts and details of equipment, for which it is necessary to contact the service center and provide the necessary data required by the employee.

After writing your application, you will receive an answer regarding the approval or rejection of your order within the time specified by the employee.